Shell has confirmed that its Shell Card GO app will be decommissioned on 1 October 2025. The app has already been removed from both the App Store and Google Play, so new users can no longer download it. Existing users can continue using the app until the cut-off date, after which it will stop working.
The decision reflects Shell’s plans to replace the app with a “fresh experience,” although details of the new tool have not yet been released. For now, customers need to prepare for a period of transition where the physical card is the only way to pay.
Key Dates and Actions to Take
- Now: Shell Card GO has been removed from app stores, but still works if you already have it installed.
- Until 30 September 2025: You can continue using the app for fuel payments and digital receipts.
- From 1 October 2025: The app will stop functioning. You must use your physical Shell Card at participating stations.
What You Need to Do
- Make sure all drivers in your business have their physical Shell Cards.
- Test your physical card to confirm it works before October.
- Bookmark the Shell Card Portal and Fuel Finder for account management and site searches.
What Tools Are Still Available?
Even without the app, Shell Card users still have access to:
- Shell Card Portal – Available at shellcardportal.shell.com.au, this portal allows you to manage cards, check transactions, run reports, and download invoices.
- Shell Fuel Finder – An online tool to locate Shell Card accepting sites across Australia. Shell currently has over 1,500 participating stations.
What Does This Mean for Businesses?
From 1 October 2025, Shell Card users will simply need to carry and use their physical card when filling up. The Shell Card Portal remains available for reporting, account management, and digital records, so businesses can continue to track expenses with ease.
For most small businesses, this change will be straightforward. Larger fleets may want to take the opportunity to remind drivers about carrying their card and using the Portal for receipts. With Shell confirming a new digital solution is on the way, customers can look forward to even more streamlined tools in the near future.
How Shell Card Compares with Other Fuel Cards
The retirement of Shell Card GO is a reminder for businesses to check in on their fuel card setup. For most, Shell Card remains a strong choice thanks to its network, Flybuys rewards, and consistent discounts, with a new digital solution on the way.
Here’s how Shell and other major cards line up:
- Shell Card – Accepted at 1,500+ sites, discounts of up to 6c per litre during promos, Flybuys points on fuel spend, full reporting through the Shell Card Portal, and a refreshed app experience coming soon.
- FleetCard – Accepted at more than 6,200 sites nationally, including Shell, BP, Caltex, and Ampol. A flexible option for businesses wanting multi-brand coverage.
- WEX Motorpass – Accepted at 6,000+ stations, with multi-brand access and add-on perks such as servicing and accommodation discounts.
- BP Plus – Accepted at 1,400+ BP sites, includes Qantas Business Rewards points and a BP app for account management.
- AmpolCard – Accepted at 2,000+ sites, links with Everyday Rewards, and provides an Ampol app for drivers.
Shell Card is particularly suited to businesses already aligned with Shell’s network, those who value Flybuys points, and fleets looking forward to enhanced digital tools when Shell’s next solution launches.
Preparing for the Transition
To make the switch as smooth as possible, here are some steps to take before October:
- Audit your cards – Ensure every driver has their physical card and knows how to use it.
- Update policies – Adjust company procedures around receipts and reporting now that app payments will phase out.
- Communicate early – Send clear internal updates to drivers so there is no confusion at the pump.
- Monitor updates – Keep an eye on announcements from Shell regarding its replacement app or tool.
- Compare alternatives – If app-based features are essential, consider whether another provider fits your business needs better.
Bottom Line
The Shell Card GO app will stop working on 1 October 2025, but customers can continue using their physical Shell Card with no interruption. The Shell Card Portal remains available for reporting and account management, and Shell has confirmed a new digital solution is coming soon.
With ongoing discounts, Flybuys rewards, and reliable national coverage, Shell Card continues to be a strong choice for businesses of all sizes. For those needing multi-brand coverage or extra flexibility, Fleet Card or WEX Motorpass may also be worth exploring, but for many fleets Shell Card offers everything they need today, with more improvements on the horizon.
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FAQs
Can I still use the Shell Card GO app after October 2025?
No. The app will stop working after 1 October 2025.
Do I need to replace my Shell Card?
No. Your current physical Shell Card will still work at participating sites.
Is Shell launching a new app?
Yes. Shell has promised a new experience, but has not released details yet.
What if I lose my physical card?
You will need to order a replacement through the Shell Card Portal. Without the app, you cannot make payments until a new card arrives.
