A customer service advisor, or CSA, (also customer service associate or customer service representative (CSR)) is a generic job title in the service industry. Customer service advisors interact with customers to provide answers to inquiries involving a company’s product or services. Qualifications for advisors include good communication, problem-solving, and computer skills. CSAs held about 2.2 million jobs in 2006 with the majority of them in the insurance and banking industries. Although earnings may vary, the median hourly average for CSAs in May 2012 was $14.64, in the US.
