FleetCard

The FleetCard sits at the premium end of fuel cards suited to businesses that don’t want to be restricted to using one fuel station, and it’s packed full of features. The card has been designed with user flexibility and convenience in mind with the ability to access over 90% of fuel stations Australia wide and over 6,000 non-fuel merchants, many of which have their own exclusive discounts on.

What this means for a driver / employee is assurance that everything is taken care of while they’re on the road – from fuel and oil to repairs. From a management perspective, these benefits can be monitored, controlled and restricted at a card level. As everything is charged to the one card, it also means countless admin time saved.

Like its competitor WEX, Fleet Card have had its share of criticisms from past customers which stem from promotional offerings that make it seem like less money will be spent overall through direct fuel discounts, which sadly isn’t the case for a premium offering. While they have been more upfront on fees and changing their messaging, we’d still like to see a more up to date fee schedule that has clarity around transaction pricing (if any).

Note:

While pump discounts and $0 transaction fees last for 6 – 12 months (depending on which promo you choose), the pump discounts you’ll receive – if any – after that period has ended is dependent on your business and your FleetCard Account Manager. Transaction fees likely apply once the promo period ends, but according to FleetCard this fee will be dependent on your business and its expenditure throughout the promo period. Monthly card fees may also increase after the promo period ends. Essentially, transaction fees, pump discounts and monthly card fees are subject to change after the promo period ends. FleetCard says it informs customers 30 days prior to any changes being made.

FleetCard Fees & Savings

What does the FleetCard cost? There are no account management or joining fees, and how much you pay per month will depend on the promotional offer available at the time. For example FleetCard often have promotional offers which last between 6 to 12 months where they aggressively discount the monthly management fee from $5.99 (ex GST) to $0.99 with fuel savings of 5c/l at Shell and Coles Express. There is usually always a promotion on.

Following the end of your promo period, it is unclear how much you’ll pay per month per card and if transaction fees apply, but current FleetCard customers suggest fees do go up following the end of the promotional period. You should receive any changes to your account fees 30 days prior to changes being made. If you’re concerned about increasing fees, you can speak to your dedicated FleetCard Account Manager who might be able to negotiate a better deal.

Other fees include:  

Late payment: $60 plus a % of your balance
Dishonour fee: $30
Interest: 51 days interest free, thereafter if you fail to pay your balance in full, a 0.07% interest rate applies.
Over limit fee: If you go over your set card limit, there is an admin fee as well as 10% of the balance over the limit.
Paper statements: $10 per document (free via email)
Replacement card fee: $15 per card
Processing fees: A credit card processing fee of 1.15% for Visa, 1.21% for Mastercard and 2.5% for American Express.

Security features

FleetCard does not have the security feature of a pin, but you can have your cards linked to a particular vehicle registration number, which the fuel sites must check.

Where can I use my FleetCard Fuel Card?

You can still fill up at any Woolworth, BP Connect, Mobil, 7 Eleven, Liberty and Ampol fuel station and pay using your FleetCard. You can also fill up at Shell and Coles Express, of which FleetCard has a partnership with. FleetCard is accepted at approaching 6,000 fuel stations, over 90% coverage throughout Australia.

How to pay your FleetCard Fuel Card

You can pay online via direct debit.

Processing fees: A credit card processing fee of 1.15% for Visa, 1.21% for Mastercard and 2.5% for American Express.

Getting the most out of the FleetCard Fuel Card

To get the most out of this card, you should still ‘shop around’ for the lowest fuel prices using services like petrolspy.com.au. You could also begin utilising FleetCards partner network to combine common vehicle maintenance charges like tyres, servicing, and repair to the card – while they do have partner discounts, it’s not stackable with promotions and often based on RRP

Applying for a FleetCard Fuel Card

What you need before applying:

• Have a valid ABN
• Business should be operating for at least 12 months (sole traders must be operating for at least four years)
• Bank details for payment
• Details of cardholders and vehicles

FleetCard Fuel Card Customer Support

While there is no dedicated app (apart from FleetCard supported fuel sites locator app), there is an easy-to-use 24/7 online portal where you can view all transactions in one place. Customer support over the phone is also excellent.

Rewards & Extras

FleetCard Roadside

Backup your business with FleetCard® Roadside. FleetCard offers roadside assistance (at an additional cost) to FleetCard members 24/7 nationwide.

Price: $4.99 per vehicle, per month

Extras  

With your FleetCard Fuel Card you’re also able to get additional discounts at these FleetCard Partners: Tyrepower, O’Brien, Marshall Batteries, mycar, Bridgestone, Bob Jane, Jax Tyres, Verizon Connect, UltraTune, Beaurepaires, Dunlop Super Dealer, Goodyear Autocare, ABS and Midas.

Flybuys

Employees are able to scan Flybuys cards at Shell or Coles Express to earn points and rewards.

FleetCard Customer Service

If you’re an existing customer of FleetCard and you need help with your fuel account, FleetCard’s team of friendly customer care representatives are available to help you. You can reach them on email or by phone.

Customer Service Hours

Monday to Friday, 8am – 5pm AEDST

Customer Service Phone

1300 375 892

Customer Service Email

[email protected]